Hi,
I woke up this morning with my BlackBerry notifying me that an upgrade was available to the 7.1 OS. So naturally, I clicked it and decided to let the BlackBerry go through it's motions. Then I remembered something. This is my second 9930, the first one froze trying to complete this same upgrade, and I needed to get a new one. Well, here I am with the new one and the same issue.
It goes through the motions fine, until it gets to the "Backing Up Your Data" screen where it is now frozen on 22% and has been for over two hours.
I guess at this point it has to be user error? Or just a very unlucky circumstance. I'm afraid to pull the battery and have the risk of losing all my data. I remember that I tried this with the old phone, but when it turned back on it would instantly return to the upgrade and freeze in the same spot again.
I was hoping someone might be able to help me out here.
Thanks