[cooljatt18]

i am trying to update to the latest OS 7.1 release 569, i have deleted both Vendor files, even tries the software which deletes vendor files but still there is no update visible in DM or loader.
PS i have done numerous updates, this is not my first one, but can't seem to figure out the problem.

[craig_za]

Hi there,

Once you have installed the new software and deleted the vendor files, make sure you disconnect from the internet before you plug your phone in to the PC.

Cheers

Craig

Sent from my BlackBerry 9900 using Tapatalk

[howards]

Have you deleted all previous 7.1 installations prior to installing this latest one?

[cooljatt18]

yup did all those things, even disconnected the internet.

[craig_za]

Rebooted the pc?

Sent from my BlackBerry 9900 using Tapatalk

[cooljatt18]

like zillion times

[craig_za]

Flushed the PCs cache? Deleted all temp files?

Sent from my BlackBerry 9900 using Tapatalk

[cooljatt18]

how to do that??, i use ccleaner and advance system care software, and i have used them many times. any other way to do flush the cache?? delete the temp files??

[craig_za]

You can try it through your internet explorer. Delete browsing history and temp files.

Sent from my BlackBerry 9900 using Tapatalk

[cooljatt18]

k i use Firefox will try through that,

[cooljatt18]

tried the flushing, but still no update!!

[craig_za]

Now I am out of ideas. You have uninstalled the old OS? You have installed the new OS? You have re-booted the PC? And you are not connected to the internet? And DM does not pick up the new OS?

It is now time for drastic action. You can try BBSAK or BBOS shrink. They will be able to pick up the new OS. I would try BBOS shrink first though.

Good luck and let us know how it goes.

Sent from my BlackBerry 9900 using Tapatalk

[Phill_UK]

i use Firefox

Try using IE to download and install the OS. Other browsers have been known to cause issues.

[cooljatt18]

thanks for the ideas, but i have the exe file downloaded on my pc and don't see how internet explorer will have anything to do with it!.
should i try a different PC to install the update??

[craig_za]

You could. But maybe try BBSAK or BBOS shrink first. Also make sure you install the OS with administrator rights.

Sent from my BlackBerry 9900 using Tapatalk

[Phill_UK]

thanks for the ideas, but i have the exe file downloaded on my pc and don't see how internet explorer will have anything to do with it!.

If you downloaded it using FF, then that could be your problem... I'm just stating what others have recommended

Here's my updated OS install guide if anyone needs a refresher...

ELITE1's OS UPGRADE GUIDE
(updated 2012-09-01)

1. (Optional) Uninstall any previous OS from PC.
2. Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
   *If 100% certain you've previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
3. Following successful DL, run OS file to install OS on PC.
4. On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
5. Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
6. Connect BB to PC. Open DM and backup device. Close DM.
7. (Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
8. On PC, delete Vendor file located here:
   64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
9. (Optional/Recommended) Run BBH Tool (formerly Shrink-A-OS) or BB Boss v2.2 (not as updated as BBHT).
10. In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
11. After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.

**TROUBLESHOOTING**
How to Fix OS not Appearing as Available
There are 2 common reasons:

A. HIDDEN VENDOR FILE
Consider trying this new desktop app to remove Vendor from several common locations:
http://forums.crackberry.com/blackbe...-files-709738/

If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
Check here first:
64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
If Loader still doesn't make new OS available, search PC for "Vendor".

If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

B. APPLOADER FOLDER ITEMS

1. Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
2. Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
   64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
3. Restart PC.
4. Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
5. Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
6. Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).

PS I've posted this before in other threads, but there always seems to be some people that appreciate a step-by-step each time.

[cooljatt18]

buddy i tried the same procedure on a friends PC, he doesn't have a BB so i installed the dm first and then the OS which i shifted from my pendrive on to his hard drive.
then deleted vendor files and then restarted the PC, and then again checked for vendor files, and still no luck.

This is for the first time something like this is happening earlier with my 9780 i never had any issues.

All this time wasn't connected to the internet!!

[cooljatt18]

any other ideas, really need to update as i am on 7.0

[Phill_UK]

All the info you need is in my above post.

[balenax]

well i had a similar problem, and the only way to install the new os was to wipe the device. i made a full backup with DM then wiped with BBSAK. it worked like a charm.

[cooljatt18]

i thought of using it but then was afraid that what if it didn't detect the OS!!

[cooljatt18]

if i wipe my phone with bbsak, and want to load OS, what would be the process, will the new OS will for sureinstall or there is a chance that i could end up with a nuked bb

[craig_za]

Hi there,

If I remember correctly, you actually choose the version you want to install from the physical path.

Good luck.

Sent from my BlackBerry 9900 using Tapatalk