I have a 9930 with Verizon running current Verizon OS. Here are the issues
Phone completely freezes when on the internet for over 5 minutes; only battery pull unfreezes
On the home screen, click the phone button to make a call, dial screen doesnt come up
Battery life; barely getting 7 hours with call on bluetooth
When on the internet and click a link, page tries to load and then says a communication error has occured. I have to disconnect the wifi and wireless icons
I have been on with blackberry tech and all they do is re load the OS and im on with them for over 2 hours each time
If you can return the phone, I would... I know that as a BB fan, I should expect things like this. But as a general rule a customer should not have to keep re-installing and OS for a phone. If I were you I would exchange the phone for sure (assuming you still can do that).