1. dotty104's Avatar
    Hi I charged my bold 9900 fully a couple of days ago, got a green light, disconnected the charger and turned the phone on and all I get is the following two screens, the first one is red with battery low 0 mv on it, but the battery is full and I tried my spare battery and it is the same, tried a battery pull still the same even tried blackberry desktop software to update software but that fails, so am I right in thinking its a hardware problem with my phone, any help most welcome, any one ever had these screens on there phone.

    .Bold 9900 Red Screen Wont Boot UP-sdc13121.jpgBold 9900 Red Screen Wont Boot UP-sdc13120.jpg
    03-21-15 04:16 PM
  2. Nicholas Mauro's Avatar
    Do you have a computer with Blackberry Desktop software?

    Posted via CB10
    03-21-15 05:24 PM
  3. dotty104's Avatar
    sorry for the late reply, yes I do have the desktop software.
    03-25-15 09:56 AM
  4. Nicholas Mauro's Avatar
    Is it possible for Desktop to recognize your phone plugged in? That way you can try and update the software to OS7 or get some OS working on it

    Posted via CB10
    03-26-15 07:09 PM
  5. dotty104's Avatar
    I have tried to update the software and it fails on reconnecting to jvm, it says application loader was unable to connect to device, please reconnect device, but the phone is still connected to the computer.
    03-31-15 07:18 AM

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