Bold 9900 Problem / Water Damage Excuses
So I have a TMo 9900 (this is my 4th BB that I've owned). On the last 2 (9700 and 8900 before that), after the first year of ownership, I faced random issues on the phone such as not being able to hear the person on the other side on incoming calls/convenience key not working. When I had these issues on my 9700, right off the bat the service tech at the tmo store looked at the water damage indicators and said the phone was water damaged and they couldn't help. Course I was also outside the 1 year period and didn't make a fuss about it.
Now, my 9900 has the exact same problems, the phone is just 4 months old, there's a slight pinkish hue to the water damage stickers and of course, I have been told that my warranty is voided and now I have to live with a $249 dollar phone that has problems on incoming calls as well as a non-functioning convenience key. My other option is to buy a new device at regular price to help me alleviate my problems.
I was, naturally, very upset with tmobile and called RIM directly, who graciously rerouted my phone call to tmobile, who gave me the same spiel.
I know I've never dropped the phone in water, never introduced it to a moisture rich environment other than being in Singapore for 3 weeks for work, where the humidity is insane. I mean if the water damage stickers react to water/moisture, who is to say it doesn't react to moisture that naturally exists in the environment and turn color? Do we now have to be destined to use our expensive devices in temperature controlled environments just so the damn warranty can be honored?
I wish there was a way to contact / register a complaint with RIM or get some more accurate information on this Water Damage sticker and the extent to which it needs to pass a certain shade of pink beyond which, the phone was definitely taken for a swim.
If it wasn't for work, I truly would never buy another BB. :mad::mad: This is not how I expected to be treated, either by Tmobile or by RIM. Both of who's product / services I have been using since 2005.