[ArchBerr]

I have a bold 9900 that I tried to reload using BB LINK to restore to factory settings & update OS... It had recognized the device at first but halfway through the update there was an error & it said the device is not supported. Now the phone displays an Error 507: Reload Software... What is the correct way to Reload the latest Software for an AT&T BB 9900?

[thurask]

Windows: http://support.blackberry.com/kb/art...mber=000011320
Mac: http://support.blackberry.com/kb/art...mber=000019915

You'd need Desktop Software rather than Link, so get it here: https://ca.blackberry.com/software/desktop

[ArchBerr]

Windows: How to perform a clean reload of BlackBerry 7.1 and earlier using BlackBerry Desktop Software for Windows
Mac: How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Mac OS

You'd need Desktop Software rather than Link, so get it here: https://ca.blackberry.com/software/desktop

Wow, thanks for the quick reply. I will try it out//

[ArchBerr]

Thanks, it worked. How do you skip entering a new password? Or do you just add a password and remove the password option in settings afterwards?