blackberry screen seems to load but stops under 'r' of blackberry...?????????
My phone just turned off, so assumed it was the battery. so charged it and red light appeared, and it loaded up until the R on blackberry and then stopped. Tried everything, took battery out, left it for hours but still nothing. Took it to 02 whom i have the contract with and they said its the software..the engineer tried to upgrade it but could not so he sent it off to blackberry who r going to replace it...
SO ANNOYED! last time i backed up was a year ago, and i am not sure i have blackberry protect. sim card has no contacts... so i want to know, have i completely lost everything? my music? pictures from the past few years??? everything????????
so gutted, please can someone help me...