11-10-12 12:08 AM
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  1. xgenx's Avatar
    xgenx
    Hello,

    I have a BlackBerry Bold 9900. Currently it is stuck on the loading screen at about 90%. It also won't communicate with my laptop. I've tried everything. My desktop software is 'BlackBerry Desktop Software 7.1'. I've done numerous searches and see nothing for the newest desktop version to force communication and reboot my phone. I don't care about losing data, I just want the phone to turn on. Thanks for your help.
    11-09-12 08:03 PM
  2. phatmaan's Avatar
    phatmaan
    Ok try this , Uninstall DM, then remove your device from ur pc ( Start > devices and printers , select device and uninstall) , then reinstall DM , and then plugin ur device and see if it recognizes it , If not then download BBSAK - >> BlackBerry Swiss Army Knife , and see if it can recognize ur device, if it does then you need to follow instruction on wiping and reinstalling a new os (search forums for detailed method) , All else fails , go to the phone shop , hope this helps
    11-10-12 12:08 AM
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