Blackberry 9900 Back Up on Macbook Failing
Hi all.
Phone- 9900 | Computer MacBookPro running Lion OSX 10.7.2 | DM 2.2.0 (Build 17)
I got my 9900 in October and did a back up successfully then. I haven't been able to make another back up since then. I get the message "BlackBerry� Desktop Software failed to backup your BlackBerry device. The device was disconnected." when it gets to updating social feeds.
Does anyone have any idea of what could be causing this as i cant even do any OS update if i cant back up. :mad:
I'm running the official OS that came with the phone 7.0.0.296 and Platform 5.0.0.496
Its already unlocked.
I have tried :confused:
a. re-installing Desktop Software
b. Hard reset my 9900
c. I ve looked @ every setting in the phone.
d. removed the memory card
I also noticed that sometimes when i connect the phone to the MBP it asks for password to use it as a Storage Device and other times it doesn't.
Thanks for the help :)
Deselect Social Feeds to backup
I experienced the same problems depicted in this thread and found them to be the result of a known issue (to BlackBerry). RIM's overview of the issue is as follows:
"In some cases BlackBerry� Desktop Software for Mac is unable to backup the Social Feeds database from BlackBerry 7.0 smartphones. When attempting to backup the device the message BlackBerry Desktop software failed to backup your blackberry device. The device was disconnected. Reconnect your device and try again. will be displayed."
RIM's two workarounds are as follows:
"Workaround 1:
Clear the Social Feeds database on the device using BlackBerry Desktop Software for Mac, see KB19933.
Workaround 2:
Complete a selective backup of the device and exclude the Social Feeds database using BlackBerry Desktop Software for Mac, see KB18776."
I was able to backup my BB employing the second workaround listed above. Hope this helps!
-Isaac
trackback URL: KB29571-Unable to backup the Social Feeds database using BlackBerry Desktop Software for Mac