[shaun_est]

Ok, so I installed the new blackberry software (7.1) yesterday and when I rebooted my phone, my bbm was gone! I checked in applications,I tried checking if it was maybe hidden and even looked if I could reinstall it or something but nothing came up when I searched in app world!! can you help in any way so that i can get my bbm again??

[Deanig_12]

yeah type this into your blackberry browser rroyy.com and then go to applications and find it

[Berry_Pink]

Free BlackBerry Messenger - Download BlackBerry Messenger - Free Apps from BlackBerry App World

visit this link from your phones browser and you should be able to get it back

edit: beat me to it lol

[Deanig_12]

haha :P wooopp

[Deanig_12]

so did it work???

[shaun_est]

wait ... it shows that i have it in my applications but still cant use it

[Deanig_12]

hmm what you mean?

[shaun_est]

like when i go to options and then application management it shows that i now have bbm, but still no icon on the home screen and still nothing comes up when i search in app world

[Deanig_12]

hmm :/ this maybe a glitch in the software :/ try backing up your device wipe it with bbsak and reload you os

[shaun_est]

okay cool thanks man

[Deanig_12]

npz dude

[Deanig_12]

let me know how you get on as im here for another couple of hours

[shaun_est]

will do

[shaun_est]

omf i wiped my phone and installed the new os as you said and then still nothing, but then i went into my browser and tried to download it there. It sent to app world where i couldve then downloaded bbm but where you're supposed to have the install or upgrade button it said "unavailable for this device"

[Deanig_12]

right so you have no bbm?

[shaun_est]

nope, you think a master reset would help??

[Deanig_12]

hmmmm could doo could try it just let me know when youve done it and what you mean master reset?

[shaun_est]

ohh nvm, you can't do a master reset on the phone

[Deanig_12]

Free BlackBerry Messenger - Download BlackBerry Messenger - Free Apps from BlackBerry App World try the link above wwhat berry_pink suggested :O!!!! i just thought whats the latest appworld yu have????

[Deanig_12]

Free BlackBerry Messenger - Download BlackBerry Messenger - Free Apps from BlackBerry App World

[shaun_est]

ok ill give it a try now uhmmm how do you check that??

[Deanig_12]

go to device application mamnagement

[shaun_est]

found it, v 3.1.4.25

[Deanig_12]

right that aint the latest appworld!!! haha opefully this works right have you gott anything inportent on your device?

[shaun_est]

my music, but thats on a memory card