1. M.Rizk's Avatar
    Hello all,

    Not sure what to do. I planned to update to 7.1.0.825 yesterday. Installed BBM 7 and It is stuck at "Restoring BBM". The Problem that I can't revert back to BBM 6.2. As I have important BBM Contacts for my website that I need to keep and of course I had no Back up as BBM 7 is not offering any Back ups.

    If there is no way to fix it without losing contacts. I will have to wait till I get the Z10 and use BBM on it then :/

    Steps I did:
    • Downgrade to OS 7.1.0.714
    • Switch to another carrier
    • Reboot
    • Removing Battery and Inserting it back
    • Installing BBM 6 then replacing it with BBM 7
    • Using WiFi
    02-05-13 05:44 PM
  2. Deanig_12's Avatar
    did you back up your contacts via email?
    02-05-13 07:32 PM
  3. M.Rizk's Avatar
    You know well we can't do this on BBM 7. As I said I have had BBM 7 for over 2 months so far so even if I had Remote Backup on before the back up will be outdated.
    02-05-13 09:20 PM
  4. Simon Ng's Avatar
    I believe this happens when you upgrade your OS, but if you still wipe your device and install your desired OS, this will not occur...
    02-06-13 02:22 AM
  5. nic0ck's Avatar
    same thing happened to my a week a go... I keep retrying (like 20 times) then did a reboot or 2 and worked... BUT LOST ALL MY 2k CONTACTS!

    I had to downgrade to 6.2 version and restore the NOVEMBER contacts... really a piece of s.... I'm never upgrading again to bbm 7... until I got the Q10 or Z10 I guess?
    02-06-13 04:19 AM
  6. M.Rizk's Avatar
    I fixed my issue:

    • First I restored to BBM 6.2
    • I added myself
    • Said Hi lol
    • Updated to BBM 7
    • Restored from my BBID
    • Works.
    02-06-13 04:22 AM
  7. non-vtec's Avatar
    I fixed my issue:

    • First I restored to BBM 6.2
    • I added myself
    • Said Hi lol
    • Updated to BBM 7
    • Restored from my BBID
    • Works.
    where can you download bbm 6.2?
    02-13-13 08:51 PM
  8. kazakoshi's Avatar
    On your BB, go to http://mobileapps.blackberry.com/devicesofware/index.do
    I finally decided to upgrade my 9900 to OS 7.1.0.794. After upgrading, I encountered same problem. Had to downgrade my BBM to 6.2 then upgrade to BBM7. Now all good I hope. 7.
    I wish I could upgrade My OS to Latest 7.1.0.861. But I was not able to find jAsia version

    Update: sorry wrong address. http://mobileapps.blackberry.com/dev...y.do?code=bbm6 This is the one for BBM6.2 download.
    Last edited by kazakoshi; 03-02-13 at 01:06 AM.
    02-26-13 06:41 PM

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