BB does not light up when phone calls come in
Hi everyone,
I'm new to the 9930 - just got it for work - but have had BB's before. I have an irritating problem and I promise I have searched far and wide to find a solution. When I get a call, the screen stays dark with just a shadow of the icon or caller ID name. No matter what I do or what I push, the display will not light up. For the life of me, I can't figure this out. I read in the forum that you just push "a button" on other versions of BB's but no buttons work on the 9930. Seems like a simple problem, but I cannot figure it out. Can anyone help? :mad: