1. RyanKspeaks's Avatar
    Hey there,

    So I am trying to restore from a backup on to a bold 9900... It keeps FREEZING then saying 'failed to restore - device was disconnected' ... its ALWAYS at the same spot too.

    I will try to give some relevant details so people don't suggest things I've already tried:

    -I am using bb desktop software on a macbook.
    -I attached a pic.... like I said it keeps freezing at the SAME spot about 90% above the LE in complete.
    -The backup is from my OTHER bold 9900 that I've had for 2-3 years... the battery life is like 3/4 hours (I have tried new batteries so I reckon its water damage or dmg to the charging port, not worth fixing) so.. I bought a used bold 9900 off kijiji for $100... only used for a month... I'm just really used to the interface and I enjoy the easy typing so I bought another one... hopefully lasts a few years too.
    -Originally the restore was stuck on 'attachment data' so I started restoring EVERYTHING from the backup but attachment data... then it started to stop in the same spot but with bbgroups... so I omitted that as well... I tried with a 3rd thing but same result. Frozen at same spot. I Realized its not the one thing its something else.
    -my desktop software is up to date... at least I've used the 'check for updates' button and it says its fine.
    -I have also tried doing factory WIPES of the 'new' bold9900 before trying to restore... that hasn't helped.
    -there is no sim card or media card in the bb I'm trying to restore to. Those are still in my old 9900 that I'm using till I figure this out.

    Thats everything I can think of... I really appreciate any help in advance! I have tried MANY times to google this and find someone who's had the same problem... I also tried to search for a similar thread on crackberry cause I didn't wanna be one of those scrubs who made a post without checking.

    08-24-14 08:07 PM
  2. zocster's Avatar
    Hi, you could try reloading the OS first, sometimes they go 'off' a bit.

    Here's my updated OS install guide if anyone needs a refresher...

    (updated 2012-09-01)

    1. (Optional) Uninstall any previous OS from PC.
    2. Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
      *If 100% certain you previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
    3. Following successful DL, run OS file to install OS on PC.
    4. On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
    5. Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
    6. Connect BB to PC. Open DM and backup device. Close DM.
    7. (Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
    8. On PC, delete Vendor file located here:
      64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
      32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    9. (Optional/Recommended) Run BBH Tool (formerly Shrink-A-OS) or BB Boss v2.2 (not as updated as BBHT).
    10. In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
    11. After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.

    How to Fix OS not Appearing as Available
    There are 2 common reasons:

    Consider trying this new desktop app to remove Vendor from several common locations:

    If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
    Check here first:
    64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
    If Loader still doesn't make new OS available, search PC for "Vendor".

    If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

    1. Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
    2. Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
      64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
      32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    3. Restart PC.
    4. Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
    5. Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
    6. Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).

    PS I've posted this before in other threads, but there always seems to be some people that appreciate a step-by-step each time.
    08-24-14 08:41 PM

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