507 error fix problem

hi everyone, i know there are many forums for this but i have a problem that i havent seen other people come across. i have the error 507, and when i plug my device into the computer and click on "update" blackberry DM searches for updates and comes up with "your device is currently up to date" and then it asks me for my email in order to send me a message for when there is an update available.

now in all the tutorials for fixing the 507 error ive read all you have to do is click "view other versions" in order to pick a different software version to update with, but i do not get that option! ive tried everywhere on blackberry desktop manager and i dont know what to do.

please help

You need to download and install an OS on your PC first.

Go to the sticky at the top of the page and download the latest one for your phone from there.

Originally Posted by luckee_13

hi everyone, i know there are many forums for this but i have a problem that i havent seen other people come across. i have the error 507, and when i plug my device into the computer and click on "update" blackberry DM searches for updates and comes up with "your device is currently up to date" and then it asks me for my email in order to send me a message for when there is an update available.

now in all the tutorials for fixing the 507 error ive read all you have to do is click "view other versions" in order to pick a different software version to update with, but i do not get that option! ive tried everywhere on blackberry desktop manager and i dont know what to do.

please help

Did you click on the applications tab before you looked for "view other versions"?
in other words:
connect your bb and wait till its connected to DM. Click on applications, DM will now read all your applications. From there you will see view other versions.