1. Saad Rahim's Avatar
    My BB 9790 is re-boots again and again.
    When the phone restarts, a message appears on home screen saying "Built-in memory error. Do you want to repair?" and before I can take any action, the phone restarts.

    How do I fix this problem?
    10-31-14 08:04 PM
  2. Saad Rahim's Avatar
    Already tried using the Safe Mode method. It doesn't work. The phone restarts when it reaches the home screen.
    11-01-14 01:05 AM
  3. Saad Rahim's Avatar
    Isn't there any other way?
    I had a 9800 Torch and it had some issues. I had to reset the phone using my laptop. I don't know what's the specific term for it but that trick worked for me.
    Can you tell me how to do that trick on 9790? That might work.
    11-02-14 07:55 AM
  4. mitchy_mitch's Avatar
    First step.... back up your device if you can with BlackBerry Protect or BlackBerry desktop manager.

    Second step.... wipe your device with BlackBerry Swiss Army knife www.bbsak.org

    Third step.... download your carriers latest firmware autoloader from BlackBerry's website http://ca.blackberry.com/support/app...oad-sites.html

    Fourth step.... restore your contacts etc from BlackBerry Protect or BlackBerry desktop manager.

    Posted via CB10
    11-11-14 10:48 PM
  5. FrankIAm's Avatar
    First step.... back up your device if you can with BlackBerry Protect or BlackBerry desktop manager.

    Second step.... wipe your device with BlackBerry Swiss Army knife www.bbsak.org

    Third step.... download your carriers latest firmware autoloader from BlackBerry's website http://ca.blackberry.com/support/app...oad-sites.html

    Fourth step.... restore your contacts etc from BlackBerry Protect or BlackBerry desktop manager.

    Posted via CB10
    How do you stumble upon something that was already answered a week ago, and decide to post the answer again?

    Q10SQN100-1/10.3.1.1016
    11-11-14 10:52 PM

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