1. imdabold1's Avatar
    Guys,

    Just tried doing a full back up of my bold but keep getting an error message (error backing up databases) when it gets to the set up wizard.

    I am accustomed to initiating a manual backup at least once every month (device is personal use only) and this is the first time I have gotten this error.

    Any help would be greatly appreciated.

    Thanks
    Gavin
    06-03-09 09:16 AM
  2. bt224's Avatar
    I think clearing your browser cache may help.
    06-03-09 09:17 AM
  3. Michael Hepples's Avatar
    First try clearing your browser cache, as suggested by bt224.

    Open Browser>BB Key>Options>Cache Operations>Clear All.

    Another problem that can cause this is if you have a corrupted database. If the backup is failing consistently at a particular database, you can use the Advanced portion of the Backup/Restore to uncheck that particular database, and should be able to backup with no issues.

    Hope this helped.
    06-03-09 09:22 AM
  4. imdabold1's Avatar
    @bt224 & michaelwpg
    Thanks so much! That worked!
    06-03-09 01:53 PM
  5. bt224's Avatar
    I swear, I still have no idea why that works.
    06-03-09 01:57 PM
  6. Bettermost's Avatar
    Same thing for the Storm. You must clear the cache it must be a glitch in the Desktop Mgr.
    06-03-09 03:46 PM
  7. jacemo76m's Avatar
    hi i need help backing up my bold. I cleared all the cache from my browser. I tried to do it with 5.0 desktop manager but i hear it was a problem with 5.0 so i down graded to 4.6. Because that the only one i could find at the time so i was wondering if anyone could help. it gives me the error at auto text version it says error backing up databases. i not really sure how to go about using the advance back up option that was talked about a few post up
    Last edited by jacemo76m; 08-04-09 at 09:45 PM.
    08-04-09 09:21 PM
  8. jacemo76m's Avatar
    can someone please help i want to upgrade to .282 but i wont do it till i can back up my phone thanks
    08-04-09 10:13 PM
  9. dsdawson's Avatar
    hi i need help backing up my bold. I cleared all the cache from my browser. I tried to do it with 5.0 desktop manager but i hear it was a problem with 5.0 so i down graded to 4.6. Because that the only one i could find at the time so i was wondering if anyone could help. it gives me the error at auto text version it says error backing up databases. i not really sure how to go about using the advance back up option that was talked about a few post up
    DM 4.6 doesn't seem to be compatible with some of the newer OS's. Try upgrading to 4.7 or 5.0. Worked for me earlier this evening.

    Doug
    08-04-09 10:29 PM
  10. jacemo76m's Avatar
    DM 4.6 doesn't seem to be compatible with some of the newer OS's. Try upgrading to 4.7 or 5.0. Worked for me earlier this evening.

    Doug
    i tried it with 5.0 first same thing
    08-04-09 10:42 PM
  11. jacemo76m's Avatar
    ok i hope someone can help
    08-05-09 12:24 AM
  12. jacemo76m's Avatar
    i am really having a problem with this back up
    08-05-09 09:08 PM
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