1. pandit318's Avatar
    I installed the MS Word, Excel and PowerPoint apps from playstore the apps download and install just fine however on opening the apps they immediately close themselves out. I reset the phone I made sure the phone is uptodate. Downloaded and installed multiple times and no dice either. Please help.
    06-23-17 07:51 PM
  2. qwerty4ever's Avatar
    I just installed Microsoft Word and it launches without any glitches.
    06-24-17 05:27 AM
  3. blueyestm's Avatar
    Mine have no problems
    06-24-17 07:15 AM
  4. pandit318's Avatar
    Still not working as an interesting mention One Note which is also a Microsoft app working perfectly as well as Microsoft remote desktop app suspect this is a phone or Google issue vs the apps
    06-24-17 12:41 PM
  5. curve8310's Avatar
    @pandit318
    mine was working fine until I did an update and it just crashes now. tried everything I just ended up delete the app for now.
    06-25-17 07:45 AM
  6. Steepside's Avatar
    Happy to know I am not the only person, both Excel and Word are doing it now...excel was working last week!! Hopefully there is a fix soon as I use these daily!!
    06-25-17 09:34 PM
  7. qwerty4ever's Avatar
    @pandit318
    mine was working fine until I did an update and it just crashes now. tried everything I just ended up delete the app for now.
    What is the software update identifier?
    06-26-17 06:35 PM
  8. curve8310's Avatar
    @qwerty4ever
    if you mean software version it's 16.0.8229.2048
    06-26-17 06:43 PM
  9. oharamj's Avatar
    Still not working as an interesting mention One Note which is also a Microsoft app working perfectly as well as Microsoft remote desktop app suspect this is a phone or Google issue vs the apps
    Did you get a resolution for this? I'm having same problem.
    07-08-17 03:07 AM
  10. pandit318's Avatar
    No resolution as yet. I see another series with same problem on this website I am on update version AAL964
    Last edited by pandit318; 07-08-17 at 01:35 PM. Reason: Missed something
    07-08-17 01:30 PM
  11. oharamj's Avatar
    What is the software update identifier?
    Have you gotten a resolution to this yet?
    07-08-17 05:32 PM
  12. oharamj's Avatar
    I give up. Putting it up for sale on CB Marketplace and Swappa.

    Enough is enough.
    07-08-17 07:39 PM
  13. oharamj's Avatar
    The deed is done. Just sweaked through the Amazon return window before it closed. What a relief!
    07-10-17 06:52 PM
  14. pandit318's Avatar
    Is there a timeline for the July update? I am in the US purchased my K1 unlocked from Amazon first day it went on sale. Checking daily for the update since July 5. I am hoping it will fix my MS Word/Excel/Powerpoint woes.
    07-13-17 07:01 PM
  15. ejtwrx's Avatar
    I have AAL964 (US) and I had the Office crashing issue. Microsoft updated the package on July 12th (Word version 16.0.8326.2034) and all 3 apps still splashed and crashed. I got frustrated, so I Factory Reset the phone, installed every other app I had first, rebooted, reinstalled Word, Excel, and PowerPoint, then signed in to Office 365 and they have been working flawlessly ever since.
    07-15-17 08:13 AM
  16. pandit318's Avatar
    I will try the factory reset and then install app as you have mentioned. Its a big pain as I have over 1800 contacts and several thousand texts and notes/memos. Will post if it works and fixes the problem
    07-17-17 09:52 AM
  17. AussieAsh's Avatar
    Factory Reset did not fix the issue!

    :-(

    Here is what I did:
    1) Phone Backup
    2) Factory Reset the Phone
    3) Restore from Backup
    4) Installed Microsoft Word and Excel. Still crashes after the splash screen!
    5) Uninstalled MS Word and MS Excel > Restarted the Phone > Installed again. Still crashes after the splash screen!

    Phone details:
    Model: BBB100-1
    Android Security Patch Level: 5 August 2017 (AAN517)

    What I am doing wrong? ANYONE???
    08-29-17 01:01 AM
  18. apelcam's Avatar
    I'm having the same issue opening up OneNote. The APP installs fine from what I can tell but it crashes when I try to open it.
    02-16-18 04:14 PM
  19. Emilia Secreto's Avatar
    Hi! I have the same problem. Could you find a solution?
    05-16-18 11:35 AM

Similar Threads

  1. KeyOne physical keyboard gestures broken after June update?
    By netman3d in forum BlackBerry Android OS
    Replies: 14
    Last Post: 09-14-17, 09:58 AM
  2. Street does not like Blackberry's Recent Quarter
    By BeautyEh in forum General BlackBerry News, Discussion & Rumors
    Replies: 18
    Last Post: 06-28-17, 04:47 PM
  3. Best option to buy a unlocked keyone in Canada?
    By chw6922 in forum BlackBerry KEYone
    Replies: 13
    Last Post: 06-23-17, 08:11 PM
  4. Replies: 0
    Last Post: 06-23-17, 05:50 PM
  5. Incipio Octane Pure case review for the BlackBerry KEYone
    By DecAway in forum BlackBerry KEYone
    Replies: 0
    Last Post: 06-23-17, 02:36 PM
LINK TO POST COPIED TO CLIPBOARD