1. waheedm's Avatar
    hi there,
    I have read in the beginners guide of how to activate and use pro Mode in the camera, i cant see a pro mode. I have reset the camera setting to default but still not showing.

    I cant seem to find System Update setting, i have gone to the gear>About Phone then there i no System Update, the first option is Statu.

    the phone version is: bbb100-2 and the phone is on Android 7.1.1 wit the last security patch level being shown as Aprril 5 2017
    05-14-17 06:16 PM
  2. Lobwedgephil's Avatar
    For system updates that is found in Updates app in the section all apps are in.
    mbirth likes this.
    05-14-17 06:36 PM
  3. waheedm's Avatar
    For system updates that is found in Updates app in the section all apps are in.
    Thank you. BB Mobile should really look intocorrecting thier marketing/support material

    From front page:
    How to update software on the BlackBerry KEYone

    Start by swiping down on the top of the screen once using one finger.
    Tap the Gear icon near the top right to enter Settings.
    Scroll down to the very bottom and tap About phone
    Tap System update at the top of the phone status section
    Tap Check for update
    Your device will prompt you with new updates or display your System is up to date
    05-14-17 06:44 PM
  4. NG888's Avatar
    I can't find the system update anywhere, it like non existent on my device.
    05-15-17 12:22 AM
  5. mikeydodds's Avatar
    My device has an app called 'updates' in the app draw.
    mbirth likes this.
    05-15-17 01:56 AM
  6. hellozh's Avatar
    Hi all,

    Would you tell me where to find "beginners guide of how to activate and use pro Mode in the camera"
    05-21-17 08:49 PM
  7. BlackBerry Mobile's Avatar
    05-22-17 11:35 AM
  8. hellozh's Avatar
    I think this guide of switch to pro mode is not correct. I didn't find pro mode in mode control area, only got 4 mode: photo, panorama, video and slow-mo. But I do find a manual mode, whose entrance is in Camera Settings -> Control Mode. May be you should update guide.
    05-22-17 09:13 PM
  9. jean11011's Avatar
    I have the same issue, I've recently updated to AAL483 on the Telus network and the Pro Mode button is gone...the only way to get to "Manual Mode" is by touching the gear button on the camera app, and choosing between Auto and Manual on the Control Mode option.
    bravefart73 likes this.
    06-24-17 01:35 PM
  10. doubleeh's Avatar
    KeyOne SoftwareUpdate/Camera Pro-screenshot_20170715-151612-2.jpg

    I have to echo the sentiments of the past two commenters. For some reason I also do not see the layer of options to choose between Pro, Standard, and Simple as shown in the screenshot article.

    Can anyone think of a way to get this back?
    07-15-17 05:43 PM

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