1. netman3d's Avatar
    KeyOne physical keyboard gestures broken after June update?
    I don't know if it is a problem with the phone or the June Firmware update.
    Phone reset is not bringing the physical keyboard gestures back to live.
    And i can't find the reload Software for the KeyOne to reapply the Firmware.

    Anyone with the same issue since the update?
    06-23-17 06:07 PM
  2. thurask's Avatar
    I've heard the June update causes a lot of things like this.

    It's a longshot, but are you on the latest versions of the BlackBerry apps? Check the Play Store for updates.
    jamesharmeling likes this.
    06-23-17 06:10 PM
  3. netman3d's Avatar
    Yes i have tested old and the current BlackBerry apps.
    Blackberry Keyboard App 2.7.0.11589 (22.06.2017)
    06-24-17 09:19 AM
  4. JWW's Avatar
    KeyOne physical keyboard gestures broken after June update?
    I don't know if it is a problem with the phone or the June Firmware update.
    Phone reset is not bringing the physical keyboard gestures back to live.
    And i can't find the reload Software for the KeyOne to reapply the Firmware.

    Anyone with the same issue since the update?
    Which gestures, if you don't mind identifying...?
    06-24-17 09:34 AM
  5. conite's Avatar
    I have no issues with gestures. I'm on the latest, AAL964.

    The bug on this build, which BlackBerry Mobile has acknowledged, is an over-restriction on background services which prevents notifications from most apps and widgets from updating.
    06-24-17 09:38 AM
  6. netman3d's Avatar
    Which gestures, if you don't mind identifying...?
    What is working:
    displaytouch yes
    displaybuttons (menue/back/...) yes
    physicalbuttons (volume/power ...) yes
    physicalkeyboard button press yes
    physicalkeyboard (fingerprintsensor) yes

    What is not working
    physicalkeyboard touch and touch gestures no

    gestures like scrolling / wipe last word / double tap ...
    in the camera app in the manuell mode you can easy test it because you can swipe about the keyboard too set manuell focus ...
    06-24-17 02:54 PM
  7. netman3d's Avatar
    I have no issues with gestures. I'm on the latest, AAL964.

    The bug on this build, which BlackBerry Mobile has acknowledged, is an over-restriction on background services which prevents notifications from most apps and widgets from updating.
    Hmm I'm on build AAL682?!

    KEYONE Modell: BBB100-2
    BUILD: AAL682
    06-24-17 03:03 PM
  8. thurask's Avatar
    Hmm I'm on build AAL682?!

    KEYONE Modell: BBB100-2
    BUILD: AAL682
    AAL964 seems to be the latest for devices sold factory unlocked in North America, while what you have is the counterpart for devices sold elsewhere.
    06-24-17 04:00 PM
  9. apt-get's Avatar
    I encountered that since some update the symbols ('sym') screen doesn't close after inserting a symbol. It stays open which prevents from writing letters without closing symbols manually.

    It's super annoying and it did close after pressing one of the symbols in the past. Is it a bug, a setting or just me?

    build: AAL682
    06-24-17 06:27 PM
  10. netman3d's Avatar
    is it a bug, a setting or just me?
    It stays open yes same here.

    You have the same build can you test the gestures on your physical keyboard. Like scrolling ... ?
    06-24-17 06:52 PM
  11. apt-get's Avatar
    It stays open yes same here.
    Thank you. Please BlackBerry, revert this change or make it an option.

    You have the same build can you test the gestures on your physical keyboard. Like scrolling ... ?
    No problem with that for me. Seems the same as before with deleting words by swipe, double tap, scrolling.
    06-25-17 03:05 AM
  12. DWonder's Avatar
    I noticed a similar issue on the BB keyboard update and other BB app updates. I can't remember which ones but I just turned whichever option on then off, even if it said it was wut it was supposed to be and it fixed it. Don't kno if it will work on ur issue.
    06-25-17 08:52 AM
  13. ADUB714's Avatar
    Hey any updates from anyone on this issue. I have had the problem since the June update and I am on build # AAL96. Just talked to blackberry mobile technical support and they have heard nothing in regards to this problem.
    07-11-17 03:30 PM
  14. Nazional's Avatar
    I have had no keyboard function on the pkb for five days since Sept 8 . They want to give me a new phone as long as I agree to ship this one back and be liable for over $500 if they think I caused it. Disgusted w this Keyone crap
    09-14-17 01:47 AM
  15. FF22's Avatar
    I have had no keyboard function on the pkb for five days since Sept 8 . They want to give me a new phone as long as I agree to ship this one back and be liable for over $500 if they think I caused it. Disgusted w this Keyone crap
    I just used that method last week. It is almost a standard practice so that folks don't keep the "bad" unit after getting the replacement (it use to happen which is why this now is required).

    I had no problems when they received my returned unit - all clear (well, I guess I have to check my credit statement).
    09-14-17 09:58 AM

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