1. mandony's Avatar
    BB Support gave me the following solution:

    "We do have a current work around for this matter and that is to drop internet security type to WEP. If you are not able to do it, you'll need to contact your internet provider to make the change on the admin page of their router.

    Also please let us know the information below.
    Modem Brand:
    Modem Model:
    Current Security type:

    CONTACT:
    contact.callcenter@blackberrymobile.com
    04-25-18 05:24 PM
  2. thurask's Avatar
    I'm guessing that this is with the March patch?
    04-25-18 06:31 PM
  3. mandony's Avatar
    I never had the problem before the AAW377 upgrade. it seems to occur when I try to access a link within a Firefox web page or some NYTimes links. From BBsupport, they seem to want to determine which routers have the problem.
    04-25-18 06:40 PM
  4. FF22's Avatar
    I never had the problem before the AAW377 upgrade. it seems to occur when I try to access a link within a Firefox web page or some NYTimes links. From BBsupport, they seem to want to determine which routers have the problem.
    That is not a very good solution as that protocol is not very secure for wifi. I think others have mentioned dropping the wifi to the 2.4 (is it?) frequency can also work???

    But there are other threads on this issue.
    04-25-18 07:12 PM
  5. kbz1960's Avatar
    I never had the problem before the AAW377 upgrade. it seems to occur when I try to access a link within a Firefox web page or some NYTimes links. From BBsupport, they seem to want to determine which routers have the problem.
    It's not a router problem or everything would have an issue with those routers.
    04-25-18 07:14 PM
  6. thurask's Avatar
    That is not a very good solution as that protocol is not very secure for wifi.
    "The hinge on my door gets jammed sometimes, what do I do?"

    "Rip all the doors off your house and you won't need to worry!"
    anon(9188202), FF22 and kbz1960 like this.
    04-26-18 12:11 AM
  7. FF22's Avatar
    "The hinge on my door gets jammed sometimes, what do I do?"

    "Rip all the doors off your house and you won't need to worry!"
    First chuckle of the morning - thanks!
    04-26-18 10:16 AM
  8. xcellsolution's Avatar
    same happen to me since last update, switch to 2.4 instead of 5G, seems to work fine now, but will see.. good luck.
    04-26-18 04:03 PM
  9. hjc73734's Avatar
    I just got this problem with the May patch too. I have a K1 with a PRD-xxx-33 which didn't get anything since December 2017. Using the 2.4Ghz did help. But just last night I lost all connectivity even with 4G LTE. Had to do a reboot.

    Disappointing!
    05-21-18 07:58 PM
  10. RK_BB's Avatar
    Here are the two main threads on the subject! I highly recommend to call BlackBerry and open tickets; the more tickets we open the most they can get a grasp as to how wide the problem is:

    /blackberry-android-os-f456/problem-wifi-after-march-update-1140253/


    /blackberry-keyone-f445/wifi-stops-5ghz-network-using-bbb100-1-after-aaw377-1140393/
    05-21-18 11:13 PM
  11. apt-get's Avatar
    I just got this problem with the May patch too. I have a K1 with a PRD-xxx-33 which didn't get anything since December 2017. Using the 2.4Ghz did help. But just last night I lost all connectivity even with 4G LTE. Had to do a reboot.

    Disappointing!
    Same problem here, sometimes it even effects mobile data.

    It's working again after a reboot but flight mode and all doesn't solve it.

    Is this the same bug as OP has?
    05-25-18 02:39 PM

Similar Threads

  1. BlackBerry KEYone navigation buttons issue
    By gpiscitelli in forum BlackBerry Android OS
    Replies: 7
    Last Post: 06-03-18, 01:23 AM
  2. [Easter Egg] Blackberry Keyone Privacy Shade Gesture
    By gdundee18 in forum BlackBerry KEYone
    Replies: 16
    Last Post: 04-29-18, 05:30 PM
  3. Keyone USB charging cable.
    By R1945 in forum BlackBerry KEYone
    Replies: 6
    Last Post: 04-29-18, 01:11 AM
  4. KEYone double typing bug?
    By Moon_Man in forum BlackBerry Android OS
    Replies: 7
    Last Post: 04-26-18, 01:22 PM
  5. Vibration on my KEYone seems weaker now
    By Jeff Dellamaggiora in forum BlackBerry KEYone
    Replies: 1
    Last Post: 04-25-18, 02:55 PM
LINK TO POST COPIED TO CLIPBOARD