1. Matt8838's Avatar
    Hello Everyone,

    My friend has a problem with his 8830 that I can't figure out. Sorry in advance if it is long, here it is.

    Friend purchased phone on e-bay had his number changed to the 8830 and has the data plan from Verizon. What happens now is when a sms text or e-mail is received, the LED flashes but no sound. I thought it was the way the selected theme was set up but changing theme had no effect. As a matter of fact, I can't change any settings for any of the themes.

    The phone's o/s was upgraded by Verizon to 4.5.0.77 with a platform 3.2.0.57. IT policy reset did not work, hard reset did not work, and a soft reset did not work. We do not know if this phone was ever connected to a Blackberry BIS or corporate Blackberry service. Verizon will not do anything else, as my friend was not the original purchaser of the phone. Please help!!

    Regards,
    Matt8838
    01-05-09 09:53 PM
  2. sunkast's Avatar
    You have checked the profiles? Does any audio work?
    01-05-09 10:01 PM
  3. gtstang462002's Avatar
    Verizon does not upgrade to os4.5. If a rep in store did it they were wrong. The problem is the 4.5.0.77 os for the 8830. It is missing the ringtones .cod file. When I get back to my pc I will post the link for the thread with directions on how to fix the problem.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-06-09 11:03 AM
  4. njsetmed's Avatar
    my sprint 8830 does the same thing.....i just got 4.5.0.77 platform 3.2.0.51
    and the ringer does not work ! there's a msg notification but no ringer..
    any suggestions ?
    01-06-09 04:57 PM
  5. Heavy Fluid's Avatar
    See the post right above yours.
    01-06-09 06:17 PM
  6. gtstang462002's Avatar
    Here is the thread that I was referencing:
    http://forums.crackberry.com/f95/fix...-0-77-a-65889/
    01-06-09 07:22 PM
  7. Matt8838's Avatar
    gtstang462002,
    Thanks for the help. We downgraded the O/S to 4.3 and problem fixed. All is working!
    01-06-09 10:08 PM
  8. gtstang462002's Avatar
    gtstang462002,
    Thanks for the help. We downgraded the O/S to 4.3 and problem fixed. All is working!
    I would bring it back up to a 4.5 OS. It has few advantages. If you are going to run a beta might as well run one that is going to give you the most it has to offer. 4.5 includes:
    Docs to go
    Enhanced web browser for viewing streaming media (ie youtube).
    01-07-09 04:55 AM
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