I have BB 8820 and have an inbox synced with outlook. The little envelope has 43 next to it saying I have 43 unread messages but my inbox has 0. In outlook it's 0 and I know that is correct.
I did something tomight in the menu but I can't figure it out. I am viewing my inbox and something else. I select view folder and I do inbox and I see 0 maul but the envelope still has 43. And I can see 43 emails once I back out of it.
Any ideas? Is there a way to reboot? I have a hard time getting the battery out so I quit, I don't think it is the answer but just wanted to ask.
I'd definitely try the battery pull (even though you said it is hard to pull out). Sometimes my LED light goes bonkers, or my BBM says I have a message when I don't. A battery pull fixes it.
One thing I noticed is when I move the mail to a saved folder under inbox the mail is filed in the folder but it also stays on the BB,
I have inbox then folders under inbox to store saved messages. This morning when I moved them they stored in the folder but also came off the BB. That is what I need to happen
my call log used to show up in my messages...might that be what is causing the envelope count. go to phone> menu> options> call logging> then select what you want or dont want to show in messages hopefully this will solve your issue...i hate the little envelopes hanging around too!!
Thanks for the info but Call Logging is not the problem this is with email.
If I delete in outlook it syncs ok
If I move the mail into a folder under inbox it does not remove it from BB
Sorry, battery pull is all I got ...