Class Action vs FTC Complaint vs Verizon Complaints
I have worked with Verizon for many years and can guarantee that complaining to them will have zero effect.
Class action is very expensive and by the time it is ready to go, VZW will have their Navigator going.
FTC complaint is definitely the way to go, It takes only a few minutes to file and if the FTC gets into the act, VZW will certainly be listening.
The complaint should be centered on the issue that VZW has purposely disabled a feature in the 8830 that is inherently part of the unit. Also that the advertising is confusing at best as to whether the unit has GPS. I also cited that the main reason I purchased the unit was enhance my own safety via the GPS.