1. EskimoCat's Avatar
    cant view any txt msg or email....also no call log. help! also phone wont ring...and yes the ringer is on.
    02-04-08 06:46 PM
  2. sunkast's Avatar
    Have you tried a hard reset by pulling the battery out, while the device is power on, then reinserting?
    02-04-08 08:43 PM
  3. EskimoCat's Avatar
    yes...many times. at first it started out just randomly telling me that. then it started not letting me check msg of any kind. now its back to random.... not showing call log and not ringing when the ringer is on. =/
    02-04-08 09:21 PM
  4. JRSCCivic98's Avatar
    How old is the phone? Did you buy it new, used? How much memory is free? What OS version is on it?
    02-05-08 09:48 AM
  5. EskimoCat's Avatar
    i just wiped out everything! its working again. =)
    02-05-08 07:41 PM
  6. anon(153966)'s Avatar
    For some stange reason people have started to get this more this week than ever. I bet it's a Yahoo software / update that people are doing that's causing this...

    Nonetheless, you've done the right thing, reloading the OS. Plus you probably got the latest version of OS from your respective carrier...
    02-05-08 08:18 PM
  7. ashley.g's Avatar
    OK... how do you fix this error? how do I "wipe out" everything? is there a way to back up phone numbers and pics?
    06-09-09 06:06 PM
  8. ydprasta's Avatar
    I dont know what's this..I can't see any msg...when i go to Sms Inbox,It tell me this thing...or when i Turn the Phone on...Can you guys tell me what i need to do..plss
    Uncaught Exception:Java.lang.Null PonterException
    06-24-09 11:13 PM
  9. SUNEESH's Avatar
    1) TAKE A BACKUP OF THE DEVICE
    2) WIPE THE DEVICE (DO A HARD RESET)
    3) RESTORE FROM THE BACKUP


    THANKS & REGARDS
    suneesh kallinkeel
    11-30-09 05:52 AM
  10. Doxiedad's Avatar
    1) TAKE A BACKUP OF THE DEVICE
    2) WIPE THE DEVICE (DO A HARD RESET)
    3) RESTORE FROM THE BACKUP


    THANKS & REGARDS
    suneesh kallinkeel
    Isn't a hard reset different than a wipe?
    01-24-10 04:35 PM
  11. Masterk's Avatar
    Isn't a hard reset different than a wipe?
    Yes it is with RIM, A Wipe HandHeld disables all data services (web browsing, email, etc.) and removes all data (passwords, contacts, etc.) from the device.
    Before clearing the handheld, ensure there is a recent backup of the data

    A hard reset involves physically removing the battery from the smartphone and then reinserting it.


    Normally a Hard reset completely wipes the phone and a Soft reset is pulling the battery, RIM likes to be different
    01-24-10 07:02 PM
  12. Doxiedad's Avatar
    Wife backed up her data and did a wipe and it's working now. Thanks

    Posted from my CrackBerry at wapforums.crackberry.com
    01-24-10 07:04 PM
  13. williamstep's Avatar
    i just wiped out everything! its working again. =)
    How did you wipe it?
    03-29-10 03:49 PM
  14. Cynamonne's Avatar
    How did you wipe it?
    Guide to wiping your BlackBerry | BB Geeks

    This link shows you how to wipe your bb...
    03-29-10 04:46 PM
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