1. ramsrock77's Avatar
    Hi- I'm new to this forum, so sorry if this has been addressed.

    As of a few days ago, people can't hear me on a call unless I have my Plantronics earpiece on. If I turn the earpiece off and call someone they can't hear me. I don't have mute on, and I've reset my BB by turning it off and removing the battery for 1 minute. Any help is appreciated.
    12-23-08 02:24 PM
  2. howie's Avatar
    tried a battery pull?
    Did you upgrade to a different OS in the last few days?
    Is it just on the handset that they cannot hear you? They can hear you with the Plantronics, any other bluetooth or cord tried?
    12-23-08 02:26 PM
  3. ramsrock77's Avatar
    yes I said I removed the battery

    I got a new laptop 2 days ago which doesn't have Desktop Manager (for BB) installed, but I have no idea if that matters

    As I said, people can only hear me if I'm using my earpiece. They can't hear me using just the BB
    12-23-08 02:32 PM
  4. howie's Avatar
    take it back to the store for replacement
    12-23-08 02:39 PM
  5. ramsrock77's Avatar
    thanks and Merry Christmas
    12-23-08 03:02 PM
  6. holdfast's Avatar
    Might be stupid but, have you tried turning Bluetooth off and making a call?
    12-23-08 03:11 PM