I am having a problem receiving email from one business associate who when she sends me an email from her BB, it arrives on my office computer in perfect clarity, but when it gets to my BB, the characters are all in Chinese. I have received email from other BB's without this problem. Anyone have any suggestions? Her emails from her office computer are also OK. We both have Verizon and 8830 world edition phones. Because the chinese characters are so dense, the screen on my BB only shows dark squares.