Misbehaving BlackBerry Deleting Email On Mail Server WTF???
I have an 8830 world edition with telus up here in ontario canada.
Telus setup my email on my bb.
The problem: My email arrives on my bb and is supposed to stay on the mail server (per telus). Then i can open my laptop and download my email messages in MS Outlook. Occasionally when my laptop is off, i get an email to my bb and the bb deletes the email off the mail server. This happens about 1 out of every 100 emails or so... This does not happen often but often enough to force me to make a support call to telus. According to telus (after a 45 minute call on hold most the time) this is not a telus issue but a bb hardware issue and that i should rectify the issue with RIM. Telus also said they have never heard of this happening before. What a load...
Can anyone else shed any light on this issue?
Thanks,
Mike.
Has anyone figured this glitch out yet
I am experiencing the exact same issue - sometimes Blackberry randomly deletes messages on my webmail server that I've read only on my Blackberry. Thanks.
Same issue...but I fixed it
After 4 months of using my Blackberry Bold with absolutely no problems, suddenly my Outlook stopped getting email sent to my gmail account if the Blackberry got them first. The messages were still visible in Gmail but Outlook was not 'seeing' them as new messages it needed to download.
With the Blackberry out of the picture, the communication between Outlook and gmail was perfect...as always.
It seemed clear that Blackberry was changing some flag on the email that Outlook interpreted as 'already got that one, no need to get it again' (I'm not technical enough to understand what it was actually doing)
Solution: I deleted the email account on my Blackberry and reinstalled it. Now everything is working well as before.
From what I've read here, I guess I'm just lucky.
5 minutes and 32 bit Oulook 2010 Deleting emails off server Torch 9800
I am so frustrated, I have the same problem,. Emails are only appearing on blackberry, outlook and server (server only for 5 mins). 5 Minutes later the emails are all deleted/GONE from the server. Yes I have leave on server, at this point forever, until prob solved. I am missing communting home at this point and I read somewhere and did create a new account in OPutlook 2010, thought it was fixed, only for 5 minutes, then I read about changing the password on server, outlook then the blackberry - could be a fix, I now will lose a day of pay and sleep over this as I have to wait until the morning.
PLEASE!!! Who's prob is this - Blackberry or MS Outlook as I know it's not my server as another email account that never had a blackberry try to sync, is fine - all emails on server and desktop.
I appreciate any help!
BB server deleting email from web account
Not sure why this worked. Went into email reconciliation options and set the default "Delete on Handheld" instead of prompting me for an answer each time. Now when I delete an email from my BB it does not delete it from my gmail or my other web based email account, it just deletes it on my BB.
Strange