My 8830 WE has a few keys that have not actually stopped working but are producing the wrong letters when pushed. I'm assuming water damage? Anyways I have changed to a Curve 8330. I'm going to keep the 8830 WE for a back up phone in case the Curve butes the dust as well. So i'm trying to do a Master Wipe on the 8830 WE but when I need to punch in the word "blackberry" I can't cause my "b" key produces the letters "t" & "g" instead. Any thoughts on how I can still wipe it????