Java Error in Address Book after OS 4.2.2.196 upgrade
Saturday I upgraded the OS on my Verizon 8830 from 4.2.2.176 to 4.2.2.196. The upgrade appeared to complete successfully with no errors and no unexplained results. All my 3rd party apps restored successfully.
Tuesday I made an edit to the Address Book on the blackberry. I added a new phone number to an existing address and pressed the escape key. At the prompt I clicked save. Instead of exiting after the save, the address remained on the screen. I thought I had simply mis-clicked, so I pressed the escape key again. This time I got an error message I had never seen before, and which a Google search failed to find in the forums. The message text says: "Address updated externally. Changes will be lost and the viewer closed." The only way out of the error was to click discard. The viewer did NOT close and the changes were NOT lost.
Today I needed to delete an address from the blackberry. I selected the address and pressed delete. The address book closed and the screen displayed this error: "Uncaught exception: java.lang.IndexOutOfBoundsException." The contact was deleted from the database.
A battery pull does not clear the error.
Deleting the desktop sync service book, rebooting, and undeleting does not clear the error.
Reregistering the Host Routing Table does not clear the error.
The only change I have made to the blackberry is the OS upgrade, but I recognize the possibility that the problem is unrelated. I made the same memory optimizations per Stoner's procedure after the .196 was installed as I had previously made to the .176 OS.
I called my IT support person. He was not familiar with the "Address Updated Externally..." error message. He said the java error would require a wipe and reload to fix. He offered to do the wipe remotely (I'm on BES), but I told him I'd wait until I could see if anyone in the forums had another idea.
I don't have any problem doing a wipe and restore. All my important content is backed up on the Enterprise. My 3rd party software I can reload if necessary. I have the OS files for .196 and well as .176 and can roll back to .176 if necessary.
Before I do the wipe and restore (sometime tomorrow, schedule permitting), does anyone have any suggestions?