1. chill636's Avatar
    it goes through the motions and then it says:

    D:\files\exec\bbinstaller\Data1.cab.

    Verify that this file exist and that you can access it

    thoughts?
    06-06-07 11:00 PM
  2. anon(153966)'s Avatar
    Is this on a Vista pc? Also, did you have a version of BlackBerry software on your pc before? If yes, go to Control Panel / Add & Remove Programs. Uninstall all instances of BlackBerry, except Desktop Manager (DM). Reboot, then try the install again...

    If that fails, you might have to clean the registry. Export a copy before you begin:

    Task 1 - Delete the Research In Motion Folders from the Registry
    To delete the Research In Motion folders,
    1. Click Start > Run.
    2. Type Regedit, and then click OK.
    3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\.
    4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\.
    Note: This key will not be present if you are removing Desktop Manager version 4.0.
    5. Leave the Registry Editor open to complete the next task.

    Task 2 - Delete the Pumatech Shared Folders from the Registry (If Present)
    Pumatech Shared folders only exist in the registry prior to Desktop Manager version 4.0 service pack 1. To delete the Pumatech Shared folders,
    1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT_USER\Software\.
    2. Delete the Puma Technology folder located in HKEY_LOCAL_MACHINE\Software\.
    3. Close the Registry editor.

    Reboot, and then try the install again...
    06-07-07 06:27 AM
  3. chill636's Avatar
    Is this on a Vista pc? Also, did you have a version of BlackBerry software on your pc before? If yes, go to Control Panel / Add & Remove Programs. Uninstall all instances of BlackBerry, except Desktop Manager (DM). Reboot, then try the install again...

    If that fails, you might have to clean the registry. Export a copy before you begin:

    Task 1 - Delete the Research In Motion Folders from the Registry
    To delete the Research In Motion folders,
    1. Click Start > Run.
    2. Type Regedit, and then click OK.
    3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\.
    4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\.
    Note: This key will not be present if you are removing Desktop Manager version 4.0.
    5. Leave the Registry Editor open to complete the next task.

    Task 2 - Delete the Pumatech Shared Folders from the Registry (If Present)
    Pumatech Shared folders only exist in the registry prior to Desktop Manager version 4.0 service pack 1. To delete the Pumatech Shared folders,
    1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT_USER\Software\.
    2. Delete the Puma Technology folder located in HKEY_LOCAL_MACHINE\Software\.
    3. Close the Registry editor.

    Reboot, and then try the install again...
    no this a regular dell pc with Windows XP
    06-07-07 01:59 PM
  4. anon(153966)'s Avatar
    Ok, the instructions are for Windows XP anyway...
    06-07-07 02:11 PM
  5. outlawglamour's Avatar
    I have a BB8800 and I the blackberry desktop installed perfectly. On windows vista home premium it seem difficult to get the software to work properly. I downloaded the software from the Cingular/At&T site and it installed on the system then it is no where to be found. I checked uninstall apps and saw the software there, but it will not load. I followed the menu all the way through when installing, just do not work with vista I guess. Any suggestions would be appreciated.
    06-11-07 08:28 PM
  6. chill636's Avatar
    I have a BB8800 and I the blackberry desktop installed perfectly. On windows vista home premium it seem difficult to get the software to work properly. I downloaded the software from the Cingular/At&T site and it installed on the system then it is no where to be found. I checked uninstall apps and saw the software there, but it will not load. I followed the menu all the way through when installing, just do not work with vista I guess. Any suggestions would be appreciated.
    yea i had to tinker around with mine as well...works great now
    06-12-07 02:43 PM
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