[bunjy]

I've been trying to back-up my Blackberry 8830 (Verizon) using Destop Manager with no success. For some reason, I get an error message as DM is trying to back-up databases under "Bluetooth Options". However, when I go to the "Advanced" tab, it says that the "Bluetooth Options" are read-only. I've tried deleting the browser cache and re-starting, but this did not fix the problem. I would appreciate any help!!!

[bunjy]

Well, I've tried everything from re-installing the Desktop Manager to getting rid of some 3rd-party apps and nothing seems to work. Something must be corrupted on my device memory.

[jeffh]

Is deleting the Bluetooth Database an option? If it's not grayed out, you can clear it at the Advanced tab in DM. That might help. I haven't seen your problem before.

[bunjy]

I have tried different things and now the back-up is getting hung-up in different places. And each one is a grayed out database. I'm not sure what to do now.

[eddiek]

What DM version are you using, and are you performing the backup by bluetooth or USB?

[bunjy]

The only way I could solve this problem was to wipe the handheld, which of course, defeated the purpose of backing-up. I'll have to just make sure to back-up more often

[rosa109]

Sorry you had to wipe the phone but yes its a great idea to back-up often hopefully you won't have that problem again.

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