[wrhfinancial]

I just got a new BB as a replacement for a defective one
I was trying to log on to the BIS site and can't
I tried to create a new account but keep get an error message
About another service provider
Any ideas

Thanks

[orle8050]

Since you got a replacement BB you have to contact your service provider, Rogers, and tell them to update you BIS account with your new BB PIN/ESN number.

I believe they are the only ones who can fix that.