[jjbenb]

Hello,
Sorry for all the questions....this will be the last one for a while.

I can't sign in to Verizon's BIS page. After I put in my PIN and ESN, it gives me an error message:

"Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service."

What do I do?

Thank you for all your help.

-Ben

[patrick.waugh]

That is because the URL you are using is for a mobile device. Go to that URL using your Blackberry browser.

Hit the Menu key in the browser, then select "Go to..."

Or, easier still, there should be an "Setup Email" icon on your desktop (it may be hidden, so you might have to hit menu "show all").

Patrick

[Jared DiPane]

what website are you trying to go to from the pc?

https://bis.na.blackberry.com/html?brand=vzw&locale=en

thats the site for the computer

[JRSCCivic98]

Both of you are wrong. This happens if you never setup a userid and password for the BIS site. By default the Email Setup on the phone doesn't setup a userid and password if used out of the box (yes, I know, it's stupid). He/she must go into the Email Setup on the phone and go to Options and Create Userid. Once that's done, they can then sign into the BIS site on a regular computer. Also, this is the correct site for VZW's BIS site. https://bis.na.blackberry.com/html?brand=vzw

[FF22]

And one more thought - I get that message occasionally from Verizon and I have everything setup properly (I think!). I have to clear the cookies from the Verizon site, close Firefox then try again.