AudibleAir Major Problems
I too love listening to audio books. I have been a member of Audible for about 5 years. Their concept is fantastic - their execution and customer service are "Awful". I have been using an iPod for about 4 years to listen to my books. I got a Storm about 5 months ago and was estatic to see Audible offer AudibleAir for Blackberry (especially since my iPod crashed a few weeks ago). I know some members have used AudibleAir with no problems - but there does exist some major ones. I have downloaded AudibleAir 6 times and it has only partly worked once. I couldn't get it to work with Blackberry Manager, didn't show a player when it did work and the rest of the time it showed a 'Rotate Screen' on the beginning screen. I called Audible and told the first CS Rep. that I had installed it and the problem - to which he said 'no problem' go to this sight. I thanked him and did just that. He had sent me back to the download page again. I called back and the second Rep. was nicer and seemed to want to help. I explained the problem and how happy I was that they had offered Blackberry compatability and about my iPod. She made an off hand remark about iPods (these are the same people that offered the 'Otis' as the main player when they started LOL). She then had me uninstall/reinstall again. Same results - 'Rotate Screen', did it again - same results. She excused herself for a moment and came back to tell me "yeah, we are having problems with AudibleAir and no solutions are available at this time". I asked if they would notify me when a solution was found and she said 'no - just keep checking back'. Don't waste your time with AudibleAir, get a converter, convert to mp3 and get a player with book mark capabilities and you'll have alot less headache than dealing with Audible.