1. Joe in MI's Avatar
    Need help.

    My phone is acting up. Seems like all I ever see is a spinning "hourglass". Takes forever to go to the next application, page, screen, etc.

    I think that it all started when I opened an unknown e-mail. Can my phone get viruses?

    Suggestions....
    11-28-07 07:23 PM
  2. leepmon's Avatar
    Pull the battery or do a soft reset-

    How to perform a SOFT RESET

    From the handheld, press the ALT + CAP + DELETE keys at the same time
    11-28-07 08:53 PM
  3. cbs2669's Avatar
    The battery pull should do the trick. Always does for me anyway.
    11-28-07 09:24 PM
  4. John Clark's Avatar
    11-28-07 09:59 PM
  5. Joe in MI's Avatar
    Thanks for the help. I will try the battery pull and check the memory. Will I lose my information when I pull the battery? Need to back-up first?
    11-29-07 08:54 PM
  6. jesse.calvert's Avatar
    I am a Sprint Blackberry Advanced Technical Support Specialist. The best thing for the "hourglass of doom" is to reload the handheld software, third party software is not recomended on your blackberry because you can't get any tech help from blackberry or your carrier for the reason that it has not been tried and tested. If reloading the handheld software does not stop the spining hourglass of death, then the device needs replaced because it is a device issue not a software glich... and no... you will not lose any info by pulling the battery...
    01-04-08 01:25 AM
  7. jesse.calvert's Avatar
    I am a Sprint Blackberry Advanced Technical Support Specialist. The best thing for the "hourglass of doom" is to reload the handheld software, third party software is not recomended on your blackberry because you can't get any tech help from blackberry or your carrier for the reason that it has not been tried and tested. If reloading the handheld software does not stop the spining hourglass of death, then the device needs replaced because it is a device issue not a software glich... also, it is normal for the hourglass to last several minutes after power cycling (either a battery pull(hard reset) or by turning the device off. only worry about the hourglass if it last more than 10 - 15 minutes or if it is coming up while the device is already on...
    01-04-08 01:35 AM
  8. John Clark's Avatar
    If the hourglass is spinning on a white screen for hours, that is an issue with the OS...if a new OS doesn't fix it then, yes, it's a hardware problem.

    However, the issue the OP is having is with lots of hourglassing while the device is still usable. It usually happens when the device is low on memory. The device has to free up memory it needs by deleting your emails, call logs, etc. It starts a memory cleaning application that does this (that's what it's doing when the hourglass spins.) There is a specific order of deletions it follows based on the need for memory.

    This problem is fixed with the links I posted above and also this one:

    http://www.blackberryforums.com/gene...ax-memory.html

    RIM has also identified the Application Switcher as a problem, as well. Use of the switcher 25 times will cause this memory cleaning to take place.
    01-04-08 01:37 AM
  9. JRSCCivic98's Avatar
    I am a Sprint Blackberry Advanced Technical Support Specialist. The best thing for the "hourglass of doom" is to reload the handheld software, third party software is not recomended on your blackberry because you can't get any tech help from blackberry or your carrier for the reason that it has not been tried and tested. If reloading the handheld software does not stop the spining hourglass of death, then the device needs replaced because it is a device issue not a software glich... also, it is normal for the hourglass to last several minutes after power cycling (either a battery pull(hard reset) or by turning the device off. only worry about the hourglass if it last more than 10 - 15 minutes or if it is coming up while the device is already on...
    Oh boy. A battery pull should always be the first thing you want to suggest, way before an OS reload. I've had a spinning hourglass before and it was because Opera was exited out of before it finished loading a large webpage. It was an instability thing, nothing more. If the reboot doesn't fix things, then people should go to the next level, which is usually looking at possibly a new app they might have loaded right before the problem started. Usually it's a "the last thing I changed/added" or just a simple stability issue that a reboot can fix.
    01-04-08 08:56 AM
  10. TaylorLiebich's Avatar
    i got a blackberry pearl i've had it for a 2 years so far,my battrey has red X'S on it but i never dropped it in water or anything like that problay mostuire could that do anything wrong to my phone. My cell keeps deleting my messages that i send or when i recieve it says i got messages but i when i go to it its gone.
    also i have the hourglass thing come on when ever i go to ,my messages and turn it on it have to keep going on and after i turn it off and back on it does it.i delted alot of messages on my phone but i dont know what its now. i want to delete all the application it keeps adding but i dont know how too.
    01-31-11 09:51 PM
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