1. ecjn30's Avatar
    When I try to connect to desktop manager I receive an error on BB "USB Charging is not sufficient. Verify handheld connected to a powered USB, driver installed properly, etc" Trackball is still working, but will fall out if not careful.......................Any suggestions? I want the 9000, but concerned my device failure will not allow me to wait.
    06-26-08 07:46 AM
  2. kyhomc's Avatar
    You need to update your Desktop Manager software.
    06-26-08 08:24 AM
  3. ecjn30's Avatar
    Should have included in my original post, I have uninstalled, reinstalled, 3-4 times with no success. Everything else seems to work fine when attached to USB ports, only BB has issues
    06-26-08 08:28 AM
  4. el_novato's Avatar
    what version of Desktop Manager are you using? For the 8800, you should be at v4.2.2 minimum.

    Also check how much power the USB root hub is putting out? Anything less than 500mA won't work.

    06-27-08 02:16 AM
  5. ecjn30's Avatar
    I am using v. 4.2.2 and according to the device manager every usb root hub has 500Ma avaialble
    06-27-08 08:07 AM
  6. el_novato's Avatar
    You've disconnected all devices from the USB port when connecting the BB? You may need to update the Desktop Manager to v4.3. Make sure you are using the original USB cable that came with it...or try different USB cables.

    If you don't want to un/reinstall again, download the USB and Modem Drivers for Desktop Manager 4.3 and install them. Then, in Device Manager, manually point to the USB driver folder.

    06-27-08 11:30 AM