Hi, I have an 8830 and there are 2 new mails per the icon on the display. I have checked every email on the blackberry and all emails are read, I cannot find the 2 mystery emails that appear unread . This is driving me crazy. Any ideas where I may find 2 hidden unread mail messages? I know this is probably a crazy question but it's been months and can't find the mystery new mail
go to your inbox, scroll all the way to the top (highlight the date) click your menu button, scroll down until you see reconcile now. Select that and your problem is resolved.
I had that happen once. Not to scare you but, I did the soft rest, hard reset, the reconcile and then finally after a total phone wipe it worked. (the story dosn't end) a few weeks later happened again and nothing worked that time just had to take it in and have the phone swaped ;(
I had a similar problem after installing Aerize Email Alerts. After searching for help I found a solution, go to General Options for email and change 'Hide Filed Messages' and 'Hide Sent Messages' to NO and then go back and check your emails. Hopefully you will find the unread email. Afterwards you can change the settings back to your prefence.
I had a friend with this problem and it turns out, as PolishPoet noted, he had a saved message. When you're reading an email and you press "menu" and go to delete the message, be sure you're not accidentally choosing "save message" instead. It will "disappear" as if it's been deleted, but really has been moved to another folder, a folder in my friend's case that was hidden.
