[LeBoutillier]

Is anyone else having this same issue; you access your text messages (sent and received) and all of your messages are absolutely gone? I mean GONE! Yes, I do have my option settings set correctly - "Keep Messages - 30 Days". Frustrating as I frequently refer to past messages for phone numbers and other pertenant information.

Thanks in advance for your thoughts and suggestions.

[anon(153966)]

Check your memory...

Options / Status - write down the amount 'free'. Then, do a battery pull (take the battery out while the device is on, wait 30 seconds then replace the battery), and then check it again...

[tyroni]

memory mangment is nessesary on the BB's. If you do not have a card, you should get one and put any files you can on it. When the memory get low, messages get dumped to make up for it.

There are threads on optimizing memory. Do a search.

[262364]

I was having the same issue for a few weeks back and a hard reset did the trick (pulling the battery). Not sure what caused it b/c I have a memory card installed.

[anon(153966)]

It's all to do with applications / data being cached in the memory, thus it gets full. Doing a battery pull basically wipes the memory (no, not your data), and thus allows it to reset itself...

This is why your data (sms, etc) starts to disappear since the memory can't 'save' anymore...

[uncheels23]

Take a look at the first link in my signature to free up memory

[CrackBlack]

It's all to do with applications / data being cached in the memory, thus it gets full. Doing a battery pull basically wipes the memory (no, not your data), and thus allows it to reset itself...

This is why your data (sms, etc) starts to disappear since the memory can't 'save' anymore...

To expand further, the BB is a smart phone. If you aren't smart enough to manage your memory, the the phone will do the smart thing of managing your memory for you.

[D_Town]

I hear this a lot. But I had 19 mb and still lost all my messages. Go figure.

Posted from my CrackBerry at wapforums.crackberry.com

[InsertCoolSnHere]

I have been having the same problem and have done the following...

Verify that the handheld is low on memory space by using the steps above. On newer model handsets, setup the "Memory Cleaner" application.

TO Enable Memory Cleaner:

Options > Security Options > Memory Cleaning

By default its off. Once enabled you can choose to clean when holstered or clean when idle. It allows you to add the icon to the main screen so you can tell it to clean up the info.

It cleans up -
Address Book Cache
Certificate Search
Certificate Status Manager
Clipboard
Content Protection Cache
Encrypted Messages
Key Store
PGP Key Search

For older model handsets, I have listed several different options for increasing Free Memory, please keep in mind options my vary depending on software version:

Reduce Allocated Media Memory
1.Scroll to and select the Media icon.
2.Select the Pictures icon.
3.Select the Device Memory icon.
4.Press the Menu key, select Options.
5.Change the Device Memory Limit to 12MB.
6.Press the Menu key, select Save.
7.Hard Reset the BlackBerry.

Reduce Calendar Keep Appointments to 60 days or less
1.Scroll to and select the Calendar icon.
2.Press the Menu key, select Options.
3.Scroll to and select the General Options
4.Scroll to and select Keep Appointments.
5.Select the desired amount of time to keep appointments.
6.Press the Menu key, select Save.
7.Hard Reset the BlackBerry.

Reduce the amount of time Messages are kept on the handheld.
1.Scroll to and select the Calendar icon.
2.Press the Menu key, select Options.
3.Select General Options.
4.Scroll to and select Keep Messages.
5.Select the desired amount of time to keep appointments.
6.Press the Menu key, select Save.
7.Hard Reset the BlackBerry.

Clear Cache and Cookies
1.Scroll to and select the Browser or Media Net icon.
2.Press the Menu key.
3.Select Options.
4.Select Cache Operations.
5.Select Clear History.
6.Note: Clear History will no longer appear once it has been selected.
7.Hard Reset the BlackBerry.

Delete Unused Languages
Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed
1.Scroll to and select the Settings icon.
2.Select the Options icon.
3.Select Advanced Options.
4.Select Applications.
5.Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
6.Press the Menu key.
7.Select Delete.
8.Select Delete.
9.When prompted to Restart select No until all unused languages are deleted.
10.NOTE:Repeat steps 4-8 until all unused languages are deleted then select Yes when prompted to restart.
11.Hard Reset the BlackBerry.

Delete Sample Video
Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed. The sample video is the pre-installed video for the blackberry and is ~2.2MB in size.
1.Scroll to and select the Settings icon.
2.Select the Options icon.
3.Select Advanced Options.
4.Select Applications.
5.Scroll to and highlight "Blackberry Sample Video".
6.Press the Menu key.
7.Select Delete.
8.Select Delete.
9.When prompted to Restart select Yes.
10.Hard Reset the BlackBerry.

Change Call Log Options
1.Scroll to and select the Phone icon.
2.Press the Menu key.
3.Select Options.
4.Select Call Logging.
5.Select either Missed Calls or None.
6.Hard Reset the BlackBerry.

Posted from my CrackBerry at wapforums.crackberry.com

[QuezXLV]

I was having the same issue for a few weeks back and a hard reset did the trick (pulling the battery). Not sure what caused it b/c I have a memory card installed.

I tried this and my SMS messages are still gone!?

[uncheels23]

I tried this and my SMS messages are still gone!?

did you look at the link in my signature to free up some memory ? a battery pull is only a temp solution

[QuezXLV]

did you look at the link in my signature to free up some memory ? a battery pull is only a temp solution

I did, but I don't use DM since I'm on BES with my company.