1. jschles#CB's Avatar
    I just received a replacement 8830 from Sprint. I am on a BIS plan and have about 5 mailboxes on my current BB. If I call sprint and swap to the new device will the mailboxes automatically show up? Will the old messages still be there? Saved messages?

    I am leaving for vacation tomorrow and cannot afford to have my old emails not on the device. Should I wait until I return home from vacation to swap devices?

    Thanks in advance for your help.
    01-09-08 04:51 PM
  2. jsanders's Avatar
    Go to you Sprint BIS website, very very simple, where you setup your email accounts, and look for Change Device or New Device, and you will need the PIN and IMEI number... While you are there, look for Send Service Books. Do that.
    01-09-08 05:05 PM
  3. JRSCCivic98's Avatar
    Usually after a change like that on the first login into the BIS website it autoprompts you to change from one PIN to another, if not, do what JSanders said. Also, if you have mail in those boxes on your BB that mail will not come to the new one. You need to do a backup and restore with DM from the old one to the new.
    01-09-08 07:33 PM