[shoe8820]

I have an 8830. Mass Storage is enabled, auto, support ON. Although the device is sometimes recognized as a mass storage device (I get an f: folder pop up and can click to see the contents, add and delete files, etc.), more often than not, I cannot access the device as mass storage.

The previous thread is closed without any usable information.

any ideas?

shoe

[surfanimal]

Do you have desktop manager installed?

[shoe8820]

Yes, the DM allows me to access the media card "the slow way." On the rare instances when I do have an f: folder pop up, access to the media card is as easy as using a flash drive. Could the DM be causing the problem?

[amusic]

DM shouldn't cause any problem. However, when you can see your bb on a drive F:, do you have anything else plugged in your computer, and when you don't see it do you have anything plugged in then.

[shoe8820]

I had the same problem. I just completely un-installed the Desktop Manager, went to the RIM site, and downloaded and installed the latest version of the Desktop Manager software -- 4.3.

4.3 seems to fix a lot of little bugs...

After installing the newest version and restarting my computer, everything is working perfectly.

shoe

[peteBerry]

Connect the berry to a pc.
Then using My Computer, find the new drive letter.
Then format the mass card.
That solved my problem with Mass Storage.