HI - I just spent 45 min with Verizon Blackberry support from my new WE- I know I know
all I want to do is not to show email messages I send from my Blackberry!!
she was just following a screen prompt - she tried but no luck
I surely hope when she asked you if "She did everything she could to help you and were you pleased" at the end of the conversation you yelled a resounding.... NO!
Most CSRs have no business even sitting in those chairs, let alone answer the phones. I have no respect for people who cannot do their jobs, and reading a script like a zombie is not doing your job. I cannot believe these people get paid for this garbage. These are the same people that would sit in class back in their school days and not do any work, yet they were allowed to pass the class with a D-. How pathetic. I think the problem today is that a lot of these level 1 CSRs are hired and trained much like fast food restaurant employees are. Push some buttons, expect it to say this, read this script, be respectful to the customer. Ok, got it?... good... your phone is ringing.
I wonder if they have to wear Verizon caps as well? "Would you like text messaging with that?"
Oh yeah, river, go here... BlackBerry - Welcome To BlackBerry101 The Flash demos will show you more then the measly Verizon manual (can you even call it that) ever will and when you're done you'll know more then the CSR you talked to does. Good luck and enjoy.
I find that whenever I call Verizon about a BB related problem, It is much easier to ask for their BB Team, even when they offer to help I insist on going straight to the BB Team. Less grief in the long run.
Yes Verizon have a Team dedicated to BlackBerry.