Need software help!

Bought an 8703e on ebay, so I need to download the desktop manager. I've downloaded it from links on this site, blackberry.com and verizon wireless' site. All of them show up on my downloads, but there is some kind of error so it's not on my desktop. I use a Compaq laptop. Can someone tell me what I'm doing wrong? I bought a ringtone app and now can't put it on my BB!

After you download the DM file to your PC desktop, are you double-clicking the exe to install the file?

Yes, and it's not installing. An Error message comes up.

Try a different version of DM. It sounds like you have a Windows problem, not a Desktop Manager problem, if you can't even install DM.