1. gaild88's Avatar
    I did a software update and backup/restore to get the new version of software for my phone.

    Now my phone indicates that I have -31 messages unread. If I get a new message it goes to -30 messages but as soon as I read/delete it goes back it -31. This is really annoying.

    Is there a way to reset it?? I've tried turning it off/on already.
    07-30-08 06:18 PM
  2. tyroni's Avatar
    With the device on, remove the battery and replace it after 30 seconds.

    After it boots up, see if it is back to normal.
    07-30-08 07:55 PM
  3. gaild88's Avatar
    Thanks that worked. I guess I should have tried it but I have only been able to get my battery cover off 2x and I tried to take it off at least 20 times.
    07-30-08 08:09 PM
  4. tyroni's Avatar
    You might want to go this route so you don't have to pull it that often:

    How do I reset my BlackBerry? - BlackBerryFAQ
    07-30-08 08:38 PM