1. BBaddict2008's Avatar
    my boss has a 7100i and recently it has shutdown twice, and upon restart all of his contacts were gone along with all of his messages. any ideas on causes or solutions.
    03-30-09 06:20 PM
  2. rachieelou's Avatar
    The blackberry has a wonderful quirk of when the memory begins to get full it deletes what it deems as unnecessary information to allow things like calls to still arrive. It begins with the call log, then moves to SMS & MMS messages, then to either the other types of messages or the contacts. How these were all deemed as unnecesary is beyond me, i have spoken to Research in Motion multiple times about this issue and have been assured up and down it only applies to the pearl, however it is happening on multiple curves we have in our office. here are some great tips i found online to clear some of the memoryand the other option is to purchase a media card and have all pictures and other media stored there. Hope this helps!

    Suggested Ways to Increase Free Memory

    Reduce Allocated Media Memory

    Scroll to and select the Media icon.
    Select the Pictures icon.
    Select the Device Memory icon.
    Press the Menu key, select Options.
    Change the Device Memory Limit to 12MB.
    Press the Menu key, select Save.
    Hard Reset the BlackBerry.

    Reduce Calendar Keep Appointments to 60 days or less

    Scroll to and select the Calendar icon.
    Press the Menu key, select Options.
    Scroll to and select Keep Appointments.
    Select the desired amount of time to keep appointments.
    Press the Menu key, select Save.
    Hard Reset the BlackBerry.

    Reduce the amount of time Messages are kept on the handheld.

    Scroll to and select the Messages icon.
    Press the Menu key, select Options.
    Select General Options.
    Scroll to and select Keep Messages.
    Select the desired amount of time to keep appointments.
    Press the Menu key, select Save.
    Hard Reset the BlackBerry.

    Clear Cache and Cookies

    Scroll to and select the Browser or Media Net icon.
    Press the Menu key.
    Select Options.
    Select Cache Operations.
    Select Clear History.
    Note: Clear History will no longer appear once it has been selected.
    Hard Reset the BlackBerry.

    Delete Unused Languages
    Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed

    Scroll to and select the Settings icon.
    Select the Options icon.
    Select Advanced Options.
    Select Applications.
    Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
    Press the Menu key.
    Select Delete.
    Select Delete.
    When prompted to Restart select No until all unused languages are deleted.
    NOTE:Repeat steps 4-8 until all unused languages are deleted then select Yes when prompted to restart.
    Hard Reset the BlackBerry.

    Delete Sample Video
    Note: If deleting both the unused languages and the sample video wait to restart the device until both processes have been completed. The sample video is the pre-installed video for the blackberry and is ~2.2MB in size.

    Scroll to and select the Settings icon.
    Select the Options icon.
    Select Advanced Options.
    Select Applications.
    Scroll to and highlight "Blackberry Sample Video".
    Press the Menu key.
    Select Delete.
    Select Delete.
    When prompted to Restart select Yes.
    Hard Reset the BlackBerry.

    Change Call Log Options

    Scroll to and select the Phone icon.
    Press the Menu key.
    Select Options.
    Select Call Logging.
    Select either Missed Calls or None.
    Hard Reset the BlackBerry.

    Clear Event Log

    While holding the ALT key press "L" "G" "L" "G".
    Press the Menu key.
    Select Clear Log.

    NOTE: For more information on this issue see RIM Technical Knowledge Center: KB02843 and KB12383.
    04-01-09 04:27 PM
  3. BBaddict2008's Avatar
    ty, this was very helpful
    04-01-09 08:04 PM
  4. everhart1121's Avatar
    thanks for the post this will most likely help me out when i do the hack on my 7100i to boost when i get it in the mail on tue
    09-06-09 11:04 AM
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