1. Bertie Bear's Avatar
    Picked up an as new Curve 9360 a few months back which Ive been using for calls, texts, emails, calendar, music & Bridge with PlayBook. Love the way it sits in the hand & the BB7 functionality - perfect for these limited tasks.

    But in the past few days, a problem has developed with BIS. First sign was that I could only send & receive emails using Wifi (not 3G). I phoned support at Virgin Mobile & spoke (at length) on several occasions to some nice people in the Phillipines & Wales.

    Eventually, the advice was to take the phone back to factory default & start again (after backing up).
    I now have no emails at all & there is no sign of BIS in any of the phones settings. Virgin swear that all is fine at their end, & that it must be a fault with the phone. Is it possible that no access to BIS could be a software (or hardware) fault with the handset, rather than with the Virgin settings or server? Everything else works fine, including browsing.

    Many thanks in advance.
    04-05-16 07:16 AM
  2. BergerKing's Avatar
    Had a Tour once that totally lost BIS and no amount of remedial efforts could get it back. Ended up upgrading to a Style.
    04-05-16 11:42 AM

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