1. scrannel's Avatar
    So, I was switching over from a "complex" to a "simple" device password. Was asked to enter new password twice, which I did. Next time I needed to use phone it would not accept new password. Nor would it accept old one. So, I assumed I typed the wrong password, twice... and it accepted it. Not likely, of course but... whatever. Since I have gone over to a Motion and have backed up Z30, figure I'll just go ahead and let it wipe after 10 bad tries. Except... it won't wipe. It just keeps telling me over and over that if I type in a bad password one more time it will wipe. But it won't. Any ideas what the heck is going on?
    02-13-18 11:26 PM
  2. conite's Avatar
    Did you type "BlackBerry" after the 5th try?
    02-13-18 11:27 PM
  3. scrannel's Avatar
    Did you type "BlackBerry" after the 5th try?
    Yes. Also did restarts.
    02-14-18 08:45 AM
  4. conite's Avatar
    Yes. Also did restarts.
    Time to run an autoloader.

    https://mega.nz/#!JZgAwZzK!qJzOq42-_...epUDkBsMFyTF-Q
    02-14-18 09:35 AM
  5. scrannel's Avatar
    Can't, because it will ask for device password. Yes?
    02-14-18 09:54 AM
  6. conite's Avatar
    Can't, because it will ask for device password. Yes?
    It will not ask for your device password. It will ask for your BlackBerry ID.
    02-14-18 11:01 AM
  7. scrannel's Avatar
    It will not ask for your device password. It will ask for your BlackBerry ID.
    So, it went into 'DUH" mode with autoloader, which is to say it froze in the "DOS" screen looking for bootloader. So I restarted while it was "searching", then all went well. And yes, asked for ID not device lock. Thanks
    02-14-18 12:23 PM

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