Z30 about to be locked-out !! Now at 9/10 password attempts !! Help !!
My wife suddenly has a problem with her Z30.
Without warning, mid-morning, her Z30 (which is always Password Protected) displayed a message saying Enter "Blackberry" into the Password box. Then it wanted her to enter her Blackberry ID, which she couldn't remember. When she got home, we successfully did a Blackberry ID password reset.
Then we tried again on the phone, and entered "Blackberry", then "her new ID", and then her old "device password", when prompted by the Z30 locked screen. For some reason, the Z30 is not recognizing the "device password" that she has been using for well over 1 year.
I then connected the Z30 to Link, and Link says the Z30 is "password locked". When I enter her device password into Link, it still doesn't work. (So we cannot even do a device wipe/factory reset, because it needs the Password)
By the way, I have done several Hard Resets using the Up/Down volume buttons simultaneously. It reboots, but still won't recognize her Password.
We have just 1 more try left before we strike out at 10/10 failed attempts.
Up until this morning, the phone was working normally, without anything unusual.
Has anyone run into this before ? Is there anything else we should do ?
Thank you, guys.