1. paeka's Avatar
    I get to finalizing device setup screen and the phone asks for network connection and wi-fi connection, already connected to a wi-fi and network connection but nothing happens just stay like im not connected if someone can help tnx...
    Last edited by paeka; 06-01-17 at 12:16 PM.
    05-31-17 05:18 PM
  2. Lostboy5151's Avatar
    Hold down the ON/OFF Button until it recycles and finishes. (about 5 to 15 seconds)

    Did you just upgrade and install a newer OS or download an app before this issue happened?
    If you upgraded the OS you will have to sign in and redo several setting unless you "side-loaded."
    If this issue occurred after downloading an app.. you should be able to give it a hard boot by pressing down the UP VOLUME and DOWN VOLUME buttons at the same time.
    05-31-17 05:56 PM
  3. joeldf's Avatar
    Which model Z10 do you have?


    As already asked, what were you doing before this happened?

    05-31-17 06:06 PM
  4. paeka's Avatar
    It's a STL100-2 and i just upgraded the OS after restart i get the problem tnx for helping but not solved yet.
    06-01-17 12:12 PM
  5. paeka's Avatar
    If i hold down the power button down it just restarts and if i hold the volume up and volume down buttons at the same time it takes screenshot...
    06-01-17 12:18 PM

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