05-15-17 12:28 PM
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  1. bb10adopter111's Avatar
    bb10adopter111
    Trusted Member
    I have an AT&T Locked Z10 100-3. Since the update to 10.3.3 it has started to reboot several times a day, mostly whenever it is bumped, jostled, or when the USB cable is removed. It seems to run just fine the rest of the time. Some of the reboots are very fast, but others go through the entire integrity check.

    I can't tell if this is a hardware or a software issue.

    Does anyone have any insight into this?

    Posted with my trusty Z10
    05-05-17 05:57 PM
  2. Carjackd's Avatar
    Carjackd
    Trusted Member
    More than likely software...doesnt hurt to eliminate that. I would head over to the leaked OS section, download an autoloader to your pc and run it
    05-05-17 06:07 PM
  3. sir mictol's Avatar
    sir mictol
    I would say, you should check your battery. Pack it with a piece a paper if you havent done this already.

    Posted via CB10
    05-05-17 06:22 PM
  4. bb10adopter111's Avatar
    bb10adopter111
    Trusted Member
    Originally Posted by sir mictol
    I would say, you should check your battery. Pack it with a piece a paper if you havent done this already.

    Posted via CB10
    Ha! I hadn't even considered that, but it would explain the behavior perfectly.

    Posted with my trusty Z10
    05-05-17 08:31 PM
  5. bb10adopter111's Avatar
    bb10adopter111
    Trusted Member
    Originally Posted by Carjackd
    More than likely software...doesnt hurt to eliminate that. I would head over to the leaked OS section, download an autoloader to your pc and run it
    Thanks. I am thankful that Link still works perfectly for me on Windows 10 Pro, so I can reload the latest version of 10.3.3 that way, too. I won't restore any data afterwards. Everything In use is synced to some cloud service, so I have no data to lose or reload.

    Posted with my trusty Z10
    Carjackd likes this.
    05-05-17 08:33 PM
  6. Carjackd's Avatar
    Carjackd
    Trusted Member
    Tell me how it goes
    05-05-17 11:43 PM
  7. bb10adopter111's Avatar
    bb10adopter111
    Trusted Member
    Will do, though it may be a while before I do anything. I have more important things to do than fiddle with my phone, and it has never rebooted while in use, which is why I think a loose battery connection may be the issue.

    Posted with my trusty Z10
    05-06-17 12:15 PM
  8. meilenstein's Avatar
    meilenstein
    You might check that the battery isn't somehow warped or swollen. That could explain the random reboots; it would also mean a new battery is in your future.

    Posted via CB10
    05-06-17 12:28 PM
  9. bb10adopter111's Avatar
    bb10adopter111
    Trusted Member
    Originally Posted by meilenstein
    You might check that the battery isn't somehow warped or swollen. That could explain the random reboots; it would also mean a new battery is in your future.

    Posted via CB10
    A new battery = $4.99 from Amazon. So that's my first troubleshooting step.

    Posted with my trusty Z10
    05-06-17 01:18 PM
  10. meilenstein's Avatar
    meilenstein
    Good choice. You can't go wrong with a fresh OEM battery.

    Posted via CB10
    05-06-17 01:24 PM
  11. bb10adopter111's Avatar
    bb10adopter111
    Trusted Member
    Update:

    It was a battery issue. New battery solved the problem.

    Posted with my trusty Z10
    05-15-17 08:49 AM
  12. sir mictol's Avatar
    sir mictol
    Originally Posted by bb10adopter111
    Update:

    It was a battery issue. New battery solved the problem.

    Posted with my trusty Z10
    Congratulation mate!

    Posted via CB10
    05-15-17 12:28 PM
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