z10 can't open or install any android apps after restoring from a backup - please help!
Hello,
I'm new and I just signed up to ask this question. I have been scouring these forums for two days and have tried many procedures described in these forum threads with no success. I installed a new SD media card in my phone recently and I backed up my phone (Z10 running BlackBerry OS 10.2.1.2228 (SW Release 10.2.1.2156) on T-Mobile (united states)) before installing the new media card, and restored my phone after installing the media card (yeah, I found out that the contents of the media card isn't backed up anyway, so this was completely unnecessary).
The problem is that I cannot re-install any of my android apps or open any of the existing android apps since I restored the phone from the backup file!!! APK installations hangs forever at the "initializing" stage and installed android apps from BB World (i.e. Skype) stall when opening (blue progress bar stops halfway through loading). I have tried the following:
1. reinstall OS using "Reload Device Software" in Link, and then restore the phone from my backup file (no success)
2. Sideload other android runtime files using Chrome BB10/Playbook App Manager (tried 10.2.1.108 and 10.2.1.144 versions) (no success)
3. Sideload old android runtime files (version 10.2.0.123) and then use "Software Updates" from the phone's settings menu to update android runtime OTA (version 10.2.1.141 was installed OTA) (no success).
I saw a post in another thread that said something about reinstalling the OS and then restoring from the backup using a selective restore and omitting the "BlackBerry runtime" from the restoration. I don't understand how this could be done or why it might help, but I am willing to give it a shot if someone can provide instruction and it won't hurt my phone or it's contents.
Please, can someone help me restore my android app functionality? Step by step instructions would be greatly appreciated. Thank you so much!!
~Jon